Monthly Archives: October 2012

Effective Feedback – Involve Developers

As a developer I think it’s great if I don’t have to deal too much with customers. They need so much time explaining their complains and most of the time it’s just an issue of wrong configuration, using the software in an unsupported use case or they are not aware of a feature. All these […]

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Effective Feedback – Make it an Experience

Can you remember the last time you ran into a problem or saw a bug in the software and actually filled out the feedback form? Have you done it more than once? The last blog post was about removing barriers, letting people easily submit feedback. This post is about how to encourage people to finish […]

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Effective Feedback – Fake it before you make it

Building great user interfaces can take some time. You want to be sure that your first released version points in the right direction. How can you get feedback from your customers before you deliver a real product or a working prototype? What is the best way to try things out and be able to throw […]

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